FAQ

When do I have to pay in advance at the time of booking?

  

Love Francesca is a small, independent business, trying to compete on a tough high-street. As a mobile technician, my schedule is precisely booked according to location and time slots. Unfortunately, in the past, we’ve had problems with a lot of clients (new and existing) who either fail to show up altogether or who cancel or change their appointments at extremely short notice. This was a real problem as it has a knock-on effect on timings, and in turn costs us money. It’s also unfair on other clients, who would have happily booked in and paid for that slot if it had been free.


We do understand that this is not the case for all of our lovely customers so cash, all major credit/ debit cards, android/ apple pay, and transfers are accepted however if an appointment has been missed or cancelled too late previously then payment in advance would be required. If you have missed an appointment and you do not wish to pay in advance for your treatment, we will always try to accommodate on-spec appointments where possible.


Please note that any advance payment is fully refundable if you wish to cancel or change your appointment, as long as you give us a minimum of 24 hours’ notice. If you need to cancel or change your appointment within 24 hours of your scheduled appointment time, then we’re sorry but no refunds will be issued, unless we manage to fill your slot with another client.


We really appreciate your cooperation here and ask for your understanding on these matters.