FAQ

What's your cancellation and appointment change policy?

  

The more notice you can give us to cancel or change an appointment the better, but we require a minimum of 24 hours’ notice. If you cancel or rearrange your slot with less than 24 hours’ notice, we will retain the payment you made for that appointment.


In the event that we manage to fill your late-cancelled or late-changed appointment slot with another client, we will be happy to issue you with a refund on that occasion, or transfer your payment to another appointment if you wish to rebook. This outcome cannot be guaranteed though, for obvious reasons.